We have put a lot of effort into ensuring the quality of our craftsmanship and raw materials so that you receive the best quality product. In the event that you do need to return something, our policy is as follows:
All bare stainless steel cookware, non stick cookware, cookware with external wraps, knives, and universal lids can be returned within 45 from the delivery date for a full refund. We will cover return shipping.*
Carbon steel cookware can be returned within 45 days from the delivery date for a full refund if unused. Carbon steel cookware can be returned within 45 days from the delivery date for store credit if used. We will cover return shipping.*
Any customized items are not eligible for return.
Orders placed between November 1st and November 30th are subject to the same return policy but can be returned within 45 days of the delivery date or until January 15th, whichever is longer.
*Please note that we cannot cover return shipping costs from Canada, Alaska, Hawaii, U.S. Territories, or international orders. We do, however, happily honor the same policy of returns within 45 days from these areas.
We often find a lot of a customer's issues can be cured through standard care procedures that can be found on our blog. The most common issues are improper use of heat (articles here and here), rainbow stain/heat tint (here), and how to clean your pans (here).