Returns and Exchanges
In the event that you do need to return something, our policy is as follows:
All cookware, knives, and accessories (new or used) can be returned within 45 days of the delivery date for a full refund, exchange or store credit. We will cover return shipping.**
Consumable items (including wax, cleaner, and cooking kits), customized products, and final sale items are not eligible to be returned.
**We honor the same 45-day return policy for international orders and orders fulfilled to Alaska, Hawaii, and U.S. Territories. However we do not cover return shipping costs in these cases.
Holiday Gifting Return Policy
During the holiday season, we offer an extended return window to allow for gifting. Any purchase placed after November 1, 2020 is eligible for a 45 day return policy or a return processed by January 15, 2021 (whichever is longer).
If you have questions regarding our return policy, please contact us at email@example.com.
Solve the issue
The most common issues are improper use of heat (articles here and here), rainbow stain / heat tint (here), how to season your carbon steel (here), and properly cleaning your pans (here).