Returns and Exchanges
We have put a lot of effort into ensuring the quality of our craftsmanship and raw materials so that you receive the best quality product.
In the event that you do need to return something, our policy is as follows:
All cookware, knives, and accessories (new or used) can be returned within 45 days of the delivery date for a full refund, exchange or store credit. We will cover return shipping.**
Consumable items (including wax, cleaner, and cooking kits), customized products, and final sale items are not eligible to be returned.
**We honor the same 45-day return policy for international orders and orders fulfilled to Alaska, Hawaii, and U.S. Territories. However we do not cover return shipping costs in these cases.
If you have questions regarding our return policy, please contact us at email@example.com.
Solve the issue
We often find a lot of a customers' issues can be cured through standard care procedures found on our Chef's Notes blog.
The most common issues are improper use of heat (articles here and here), rainbow stain / heat tint (here), how to season your carbon steel (here), and properly cleaning your pans (here).