Returns and Exchanges

Our policy

We have put a lot of effort into ensuring the quality of our craftsmanship and raw materials so that you receive the best quality product. In the event that you do need to return something, our policy is as follows:

Cookware, knives, bakeware, tabletop items, and accessories can be returned within 45 days of the original delivery date for a full refund, exchange, or store credit. We cover return shipping for the United States and US territories.

Consumable items (including wax, cleaner, meal kits, or perishables), engraved or customized items, limited edition releases, and items denoted as final sale are not eligible to be returned.

For orders placed outside the US and US territories, returns can be started here. Please note cross border returns include a USD $25 flat fee. All other returns are initiated through the option below. If you have questions regarding our return policy, please contact us at

Initiate Return For US and US Territories

Solve the issue

We often find a lot of a customers' issues can be cured through standard care procedures found on our Chef's Notes blog.

The most common issues are improper use of heat (articles here and here), rainbow stain / heat tint (here), how to season your carbon steel (here), and properly cleaning your pans (here).

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