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Made In Cookware Privacy Policy

Thanks for your interest in Made In Cookware! We value and respect your privacy, and the goal of this Privacy Policy is to be transparent about data we collect about you and how it’s used and shared. The Made In Cookware Privacy Policy (Privacy Policy) describes the procedures and associated policies we use to collect, share, disclose, and protect your Personal Information when you visit our site and make a purchase from us. Used collectively, “Made In” refers herein to Made In Cookware, Made In, and Boston Foundry, Inc.

We do not receive monetary compensation for data that we do receive from you. However, we may share your data with 3rd party service providers to facilitate your purchases of our products, to better understand our customer base, and to understand our marketing effectiveness. Data sharing is described in detail below.

Non-Personal Utilization Data

As you interact with our website we collect non-personal utilization data, such as pages visited and products viewed. This data is collected in order for us to improve the products that we offer you. We use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

Definition of Personal Information

“Personal Information” means your personally-identifiable information such as your name, email or mailing address, phone number, and other information that can be used to identify you.

Personal Information We Collect

We collect contact and financial information directly from you. We also collect audio and video information and other information (e.g., product reviews) directly from you. In addition, we may collect information about you from third parties.

This covers the various types of Personal Information we have collected, by visitor type, over the preceding 12 months. Data collection is progressive, meaning that data collected for Made In Customers is additive to that collected for Visitors and Subscribers.

How We Collect and Utilize your Personal Information

Data Sharing for Website Visitors and Email Subscribers

We share data with our marketing partners in an anonymized format in order to measure the effectiveness of our marketing campaigns. In addition, we share email address data with our email provider in order to deliver emails to you.

Data Sharing for Made In Customers

We share your Personal Information with third party partners in order to facilitate purchases on our website. These third party partners include payments processors, warehouse operations, customer support platforms, third party marketing partners for commercial purposes, and shipping companies. In addition, we may share anonymized data with 3rd party partners to better understand our customer base or improve the products we offer for sale. Unless otherwise noted in this Privacy Policy, we do not authorize our third party partners to use your data for any purpose other than delivering the services they are contractually engaged to deliver for us. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third Party Policies

You may be able to access third-party websites and other tools and services or products via a link, or via our other tools, including purchase financing. The privacy policies of these third parties are not under our control and may differ from ours. The use of any Data that you may provide to any third parties will be governed by the privacy policy of such third party or by your independent agreement with such third party, as the case may be. If you have any doubts about the privacy of the information you are providing to a third party, we recommend that you contact that third party directly for more information or to review its privacy policy.

Data Security

The security of your Data is important to us. We use commercially reasonable efforts to store and maintain your Data in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Data that you provide to us. We have implemented procedures designed to limit the dissemination of your Data to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.

Data Retention

We will keep your information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained information will remain subject to the terms of this Privacy Policy. Please note that if you request that your information be removed from our databases, it may not be possible to completely delete all of your information due to technological and legal constraints.

CCPA Addendum

Residents of California have specific rights that may be in addition to those described above in our Privacy Policy that result from the California Consumer Privacy Act (CCPA), adopted in 2020. Generally speaking, California residents have the right to:

  • Access their Personal Information
  • Request and have said Personal Information deleted
  • Request that a business exclude Personal Information from being sold
  • Not receive discriminatory treatment by a business in exercising their rights under CCPA

Data Collection for California Residents

In addition to the Personal Information described above, we collect information about your purchases in order to provide you with a better customer experience, and for us to improve the products we offer to our customers.

If you would like to request a copy of your data, or request that said data be deleted, please follow the instructions found in the “Contact Information and Requesting Deletion or a Copy of your Data” section below. We will respond to all requests within 10 days, and may ask for specific information to verify your identity. Provided we can successfully verify your identity, we will deliver you a copy of the data we have stored on you within 45 days of receipt of inquiry.

GDPR Addendum

Children’s Privacy

Made In’s website is not intended for children under 16 years of age, we do not knowingly collect Personally Identifiable Information from children under 16 years of age (or other age as required by local law). Any users under the age of 18 must have their parent’s permission to access the website. If you learn that your child has provided us with Personal Information without your consent, you may alert us at hello@madeincookware.com. If we learn that we have collected any Personal Information from children under 16 in violation of applicable law, we will promptly take steps to delete such information.

Modifications to our Privacy Policy

We will, from time to time, update this Privacy Policy as the need arises. When we do, we will post an updated version of this Privacy Policy to https://madeincookware.com/pages/privacy-policy

Email List Access

If you are unable sign up for our email list and would like to do so, please reach out to hello@madeincookware.com and our support team will be happy to assist you. Email address recipients agree to receive marketing emails from Made In and can unsubscribe at any time, and will receive 10% off their first purchase. This offer applies to new users only. Discounts valid only on full-priced items and minimum order value of $100 USD.

SMS (Mobile) Terms of Service

The Made In mobile message service (the "Service") is operated by Made In (“Made In”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Made In’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Made In through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

As you interact with our website we collect non-personal utilization data, such as pages visited and products viewed. This data is collected in order for us to improve the products that we offer you. We use cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Made In. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18335381202 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Made In mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18335381202 or email hello@madeincookware.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Contact Information & Requesting Deletion or a Copy of Your Data

If you would like to request deletion of your Personal Information, opt-out of your personal data being shared, or request a copy of the data we have about you, please reach out to hello@madeincookware.com. Additionally you can reach our team at 512-957-9956. Finally, you may also write to us at:

Attention: Privacy and Legal
Made In Cookware
1005 E. St. Elmo Road, Building 2
Austin, TX 78745

COVID-19 Update to Contact Information - like most employers we are working virtually during the COVID pandemic, and thus cannot guarantee that mail will be read in a timely manner. As such email communication is preferred.

Last Updated 1/25/2023

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